Terms and Conditions

These terms and conditions apply to the usage of this website (www.packerz.co.uk).

 

1.            Tracking your Order – When an order is placed, you can review the status of the order at any time by logging into “Manage Account” section on our website. Depending on your type of order, you may be able to track your order if you select registered mail when you checkout. 

2.            Lead time for delivery – Orders received by us will be processed and when satisfactory, will be delivered to the address as entered by our customers. For orders by registered mail, customers will be able to track their order under “Manage Account” section and will normally take about 2 working days. For all other orders, we aim to dispatch within 3 working days.

3.            Ordering Products – When an order is placed, you will receive an email from us acknowledging that we have received your order. This means that your order is in process and does not mean that it is accepted. All orders will be subject to acceptance by us. We will send you an email to confirm acceptance and dispatch of your order. We reserve the right to accept or reject any orders placed within 48 hours.

4.            Availability - Products in our website are subject to stock availability. We will inform you as soon as we can if a product in your order is out of stock. You will see this reflected in the email we will be sending as acknowledgement and dispatch. When items are no longer available, you will not be charged for the item.

5.            Our products – Our products are sourced from various manufacturers and we aim to display all information as accurately as possible on our website. If you have any queries about a product, please email our customer service team at customerservice@packerz.co.uk, quoting the product code and description.

6.            Prices – Prices listed for products on our website include Value Added Tax where applicable, but excludes delivery costs, which will be added to the total amount before a payment is submitted.

7.            Checkout – Customers are able to make changes to the order up to the point where an order is submitted in checkout, or where you click “Submit Order”, after which the order will be processed.

8.            Payment – We accept payment with the following credit or debit cards: Visa credit and debit cards, MasterCard debit and credit cards. At present, we do not accept gift vouchers, cash or cheques as payment. By submitting your order online, you confirm that the payment details are valid and accurate. Transactions will be in pounds sterling (GBP).

9.            Cancellations policy – You have the right to cancel an order within 3 hours upon placing the order, however, wer cannot guarantee that it is definitely possible. All cancellations and/or amendments should be communicated to us by email at customerservice@packerz.co.uk . When your order has already been acknowledged and dispatched, no cancellations or amendments will be allowed. You are welcome to return the products in accordance with our Returns Terms. We will only process refunds when an order has been returned to us.

10.          Returns – We hope you will be delighted with our products, but in the rare occasion that you are unhappy, you can return them to us in their original packaging and labeling, unopened, within 7 days from the date an order is received. Please ensure that reasonable care is taken and that no labels or packaging are removed and for all products that the packaging is unopened and still sealed when the items are due for return. If you return items to us, please note that we will not be responsible for any loss or damage to them during transit and we recommend that you send them back to us by recorded delivery. Please allow up to 3-5 working days for your refund to be acknowledged and processed. If the items returned is opened, we deserve the right to cancel the refund. 

11.          Your information – When ordering any products from our website, you will be asked to complete a registration form. We advise for information provided to be complete and accurate. We will process personal information about you in accordance with our Confidentiality Policy.

12.          Password and account security – All data provided will be accessible through your account and password details (“login details”). You are responsible for maintaining all confidentiality of your login details and any activities that occur in your account. Should there be any instance you suspect misuse of your account, please contact us right away to let us know and we can deactivate your account. We use Sage Pay to collect/process transaction information. You can read about the security policy at Sage Pay Security Policy.

13.          Product Colours – We try our best to display our products as best as we can. However, the colours may differ depending on the monitor.

14.          Force majeure - We will not be liable to compensate in the event of a failure to perform, delay in performance or for any event outside of our control including but not limited to fire, flood, severe weather, war, and the authorities. This does not affect your statutory rights.

15.          Privacy of Children – This website is not intended for the use by children under the age of 18. We will not store any information for any person below the age of 18. In order to purchase from our website, you must be over 18 years of age and hold a valid credit or debit card. We reserve the right to refuse any request/order made by you.

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The "Save £20 on your next purchase when you recommend us to a friend" promotion is only valid when: 

i) A purchase is made by your friend within 28 days of recommendation. 

ii) Purchase must have a total purchase value exceeding £99.99 (excluding postage) before you are elligible for the £20.00 referral bonus. 

iii) The referral bonus will be credited to the recommender's account on Packerz for use on any future purchases. 

iv) All bonuses are non-transferable and can not be exchanged for cash. 

v) The Management reserves the right to cancel the referal scheme at any time. 

*For purposes of this promotion, 'referral bonus' here refers to the £20.00 voucher which will be credited to the recommender's account on Packerz.co.uk and this bonus has no cash value.